WANT TO RETURN AN ITEM!
Purchases from U4G Group properties can be returned by mailing the purchase back to Addition U4G Group.
Within 30 days of purchase, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund. Shipping charges cannot be refunded. Please note that refunds will be processed using the same payment method as for the original purchase.
The following items are excluded from this refund policy and will not be accepted for refund or exchange:
Digital or Physical Magazine, Any Jewelry type items or Gift cards and gift receipts
Returns of merchandise purchased with cash, credit or debit card with a receipt or an online invoice: Merchandise purchased with cash, credit or debit card may be returned with a receipt or an online invoice for an exchange, Gift Card or a refund based on the original method of payment and the amount actually paid for the merchandise.
Returns of merchandise purchased with cash, credit or debit card without a receipt or an online invoice: Merchandise purchased with cash, credit or debit card may be returned without a receipt or online invoice; however, the return may only take the form of an exchange or Gift Card. The amount of the return will be based on the lowest price of the merchandise within the previous two (2) weeks from the date the return is claimed. If such pricing information is not available because the merchandise returned is no longer in season, a Gift Card or exchange will be offered at the last selling price the merchandise was sold. Addition Elle reserves the right to request valid identification prior to accepting merchandise for a return.
Returns of merchandise purchased with a Gift Card (or equivalent coupon or gift receipt): Merchandise purchased with a Gift Card may be returned for an exchange or a Gift Card, based on the price that was paid for the merchandise.
Returns of merchandise purchased with PayPal: Merchandise purchased with PayPal may be returned with an online invoice for an exchange or Gift Card based on the price that was paid for the merchandise.
Returns by Mail in US (for online purchases only):
U4G offers free shipping for items returned by mail in US. However we do not accept COD or collect deliveries.
To return merchandise by mail, please follow these steps:
Take one (1) copy of your original invoice and circle the item(s) you are returning.
For each item being returned, please indicate the reason using the codes below by simply writing the corresponding letter next to each of the items you have circled:
Not as I expected
Arrived too late
Damaged or defective (please indicate the location of the defect)
Wrong item or color
Duplicate shipment sent
Carefully pack the items to be returned and enclose the updated copy of the invoice. Affix the pre-paid shipping label to your return parcel and drop your parcel off at any US Post location. For International
Mail the package to:
111 Barclays Blvd 2nd Floor Linkenshire, IL 60069
From the time your return parcel arrives at our offices, please allow up to 10 business days for your return to be processed and 1-2 billing cycles for the return to appear on your credit card statement.
Please be sure to keep note of the tracking number appearing on the return label as it is the only way to track your package and confirm delivery on USPS (US) Limited will not be held responsible for lost or stolen packages.
Returns will be credited to the method of payment used in the original transaction. Original shipping charges cannot be refunded, unless you received an item in error. Please allow 1-2 billing cycles for the return to be credited.
Please be sure to apply sufficient postage to ensure delivery of your return package. We encourage the use of a traceable shipping method for your return, as we are not responsible for lost parcels. We do not accept COD or collect deliveries.
Returns will be refunded using the same payment method as for the original purchase, for U.S. returns, please allow 6 – 8 weeks for the parcels to arrive in Saint Laurent, Quebec Canada from Champlain, NY, our US depot office.
Returns will be credited to the credit card used in the original transaction. Shipping charges cannot be refunded, unless you received an item in error. Please allow 1-2 billing cycles for the return to be credited.
Price Adjustment Policy
We offer a one-time price adjustment within 14 days on items purchased at regular price when the original sales receipt is presented. To receive a price adjustment for merchandise purchased online, you may email us. Note that price adjustments for merchandise purchased online can be received exclusively in this manner and cannot be received in-store.